Detailed sheet
Title
Einfluss kritischer Ereignisse im ÖPNV auf Kundenzufriedenheit. Ergebnisse einer Studie nach der Critical Incident Technique. The impact of critical incidents in public transportation on customers satisfaction.
Authors
Source
Der Nahverkehr Additional information only to logged users
Date of publication
2011
Subject
(field available only to logged users)
Identifier
SEBI: 4-Zs 3393
ISSN
(field available only to logged users)
Abstract
(field available only to logged users)
Topic
Document Type
(field available only to logged users)
Identification ID
dspace6.difu.de:difu/80858